Introducing KAWAN: WhatsApp Chatbot for Statistical Services at BPS Kabupaten Sanggau - News

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Introducing KAWAN: WhatsApp Chatbot for Statistical Services at BPS Kabupaten Sanggau

July 9, 2024 | Other Activities

**KAWAN**, a WhatsApp-based chatbot designed to enhance accessibility, efficiency, and the quality of statistical services to the public.

Natural Language Processing (NLP): By leveraging Dialogflow, KAWAN can interpret user questions and map them to the appropriate intents. This technology enables KAWAN to understand and respond to various user inputs, including text and simple commands, with high accuracy.

Fallback Mechanism: KAWAN utilizes Gemini.ai to handle questions that do not match the predefined intents in Dialogflow. If necessary, complex questions can be redirected to human agents to ensure all user inquiries are satisfactorily answered.

Integration of Essential Features: KAWAN provides information on statistical data requests, service-related questions, job opportunities at BPS, and allows users to download statistical reports or related data files directly through WhatsApp.

Data Recording and User Feedback: All user interactions with KAWAN are recorded in Google Spreadsheet for future reference and analysis. Users can also provide feedback on KAWAN’s responses and functionality, which is used for continuous improvement.

Accessibility and Efficiency: KAWAN offers easy and quick access to statistical information, helping to reduce waiting times and increase the operational efficiency of BPS Kabupaten Sanggau.

Improved Service Quality: With NLP technology and a fallback mechanism, KAWAN strives to ensure that every user question receives an accurate and satisfactory response.

Transparency and Accountability: Recording all user interactions and received feedback helps BPS Kabupaten Sanggau continuously improve its service quality and ensures transparency in public service processes.

Hope

My hope is that the development of KAWAN will help my colleagues in accessing information. You can also get more information on the Instagram page of BPS Kabupaten Sanggau.

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